Support Center
Get help with your Doxit experience. We're here to assist you with any questions or issues.
Need Immediate Help?
Connect directly with our support team on Telegram for fast, personalized assistance.
Technical Support
Platform issues, API integration, and technical troubleshooting
- API integration help
- Search functionality issues
- Account access problems
- Performance optimization
Account & Billing
Payment issues, credit management, and account settings
- Payment processing
- Credit refunds
- Subscription management
- Account upgrades
General Questions
Platform features, pricing, and general inquiries
- Feature explanations
- Pricing questions
- Usage guidelines
- Best practices
Frequently Asked Questions
How do I get started with Doxit?
Simply sign up for an account and purchase credits to access our professional OSINT services. Registration is free, but credits are required for searches.
What happens if my search doesn't return results?
If our system cannot find data for your query, your credit will be automatically refunded to your account.
How can I get API access?
Purchase the API Access Plan for ₹1,499 and contact @icodeinbinary on Telegram to receive your credentials and documentation.
Can I get a refund for unused credits?
Yes, refunds are available within 24 hours of purchase if no credits have been used. Contact us on Telegram for refund requests.
How secure is my data?
We use 256-bit SSL encryption and follow industry best practices for data security. Search queries are logged only for security purposes.
What payment methods do you accept?
We accept all major payment methods through Razorpay including UPI, Credit/Debit Cards, Net Banking, and Digital Wallets.
Support Guidelines
✅ For Faster Support
- • Provide your account email address
- • Include specific error messages
- • Describe steps to reproduce the issue
- • Share relevant screenshots if helpful
- • Mention your browser and device type
- • Include payment transaction IDs for billing issues
⏰ Response Times
- • Critical issues: Within 1 hour
- • Technical problems: 2-4 hours
- • Billing inquiries: 4-8 hours
- • General questions: 8-24 hours
- • Feature requests: 1-3 business days
- • Emergency support: Available 24/7
Note: For security reasons, never share your password, API keys, or sensitive personal information in support messages. Our team will never ask for these details.